Covid-19: Coronavirus Policy (Updated: April 8th, 2021)

In line with government directives, am able to reopen to all clients from Monday April 12th. I had my first covid vaccination in March and will be having the second when it is offered me. When visiting, I will have an official Test, Track and Trace QR code to scan with the NHS phone app, if you are using it.

This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change. It will apply once I am again allowed to open for business.

Adhering to guidelines

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment
I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to

  • identify what work activity or situations might cause transmission of the virus

  • think about who could be at risk

  • decide how likely it is that someone could be exposed

  • and to act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening
Prior to seeing any of my clients, I will be

  • monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19, I will be doing this with daily temperature readings

  • contacting my clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self isolate

  • asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

Enhanced cleaning and hygiene measures
I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as massage table / chair and bolsters, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising before and after all treatments.

Adapting or restricting treatments
It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

Maintaining social distancing
Please note that while my treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment. I will also be wearing a mask during my visit, to protect you, except to introduce myself on arrival.

Cancellations policy
If a treatment is cancelled or deferred at short notice because you or someone you have been in close contact with has COVID-19 or symptoms of COVID-19, any standard cancellation fees will be waivered.

For more information…
I am more than happy to be contacted to discuss any aspect of your treatment during this time and my policy regarding COVID-19. Please contact me at:
contact@marmionmassage.co.uk